Refund policy
Reimbursement policy
If you are not satisfied with your purchase and want to return it, please contact us by email information Please note that you can return the goods within 14 days after receiving your order. If you decide to return the goods, you will bear the freight.
Our customer service team will review the return request and issue further instructions when the return is approved. The returned items must be in the original packaging, including any attachments and documents. The returned items must be unused, under the same conditions as when we delivered the goods, and must be in the original packaging. Stains or defects due to use are not acceptable.
If the condition of the product returned to us is unacceptable, we reserve the right not to return or change it.
Customized products cannot be refunded or changed.
What should I do if the product I receive is damaged or incorrect?
Please contact our customer service team by email information To begin the return process, include the following information:
- order number
- Proof of purchase
- Return the video or photo of the product (if applicable)
- Full sending address
- phone number
In some cases, you may be asked to provide videos or photos of defective products as evidence of refund or replacement.
How long does this process take?
It may take 14 working days to process the return from the date we receive your return.
Once your return has been processed, we will send you an email to confirm.
For returned items, there will be a full refund for the non defective items, excluding all transportation and handling costs.
When can I get a refund?
All refunds will be credited to your original payment method. If you pay with a credit or debit card, The refund will be sent to the issuing bank within 14 working days after receiving the return or cancellation request. If you have any questions about when the L / C will be charged to your account, please contact the issuing bank. If you haven't received a refund card, you should do this: contact your bank or credit card company. It may take some time for the refund to be credited to your account
How to change or cancel an order?
We allow you to modify or cancel your order within 12 hours after purchase. To do this, please send an email to our address information Please indicate your order number and purpose, our service will be happy to help you.
